The world of services is rapidly shifting with the rising complexity and connectedness of networks, new business models, and expanding expectations. In this world, it’s not just digital that needs a lean, agile approach. The rest of service delivery, from orchestrating touch points to organisational change needs to come along too. Whether you are in consumer or enterprise contexts, lean service design works to meet those rising demands and expectations for a better experience for your customer, client, citizen, employee, or enterprise. This way of working supports both organisations and individual innovators as we pursue our ultimate goal: to solve business and social problems that embrace human needs and create new value.